Technical & Warranty Manager | Al-Futtaim Automotive - BYD | Riyadh📣 Job Ad

About the Role

Al-Futtaim Group, a diversified regional business headquartered in Dubai, is seeking an experienced Technical & Warranty Manager to lead these functions for the BYD and Denza brands in the Kingdom of Saudi Arabia. Established in the 1930s, Al-Futtaim operates across automotive, financial services, real estate, retail, and healthcare, employing over 35,000 people in more than 20 countries. This role is crucial for driving diagnostic excellence, ensuring robust warranty governance, directing technical training, and managing OEM liaison as BYD and Denza expand their presence in the Kingdom. The position will uphold service quality, reinforce brand credibility, and contribute to Aftersales profitability.

Key Responsibilities

• Lead the technical function for BYD & Denza across all KSA branches, covering both Electric Vehicle (EV) and Internal Combustion Engine (ICE) platforms.
• Direct the diagnosis and resolution of complex technical issues escalated from workshops, with a focus on high-voltage and battery-related concerns.
• Define and govern technical standards, repair procedures, and special tooling requirements for the service network.
• Manage end-to-end warranty governance, including claim quality, approval cycles, recovery rates, and rejection management.
• Drive warranty cost control initiatives through root-cause analysis, claim validation, and the prevention of leakage and abuse.
• Manage the warranty budget, oversee accruals, and provide monthly reporting to Aftersales and Finance leadership.
• Serve as the senior KSA technical interface with BYD Headquarters for product issues, field actions, technical bulletins, and warranty policy matters.
• Lead the execution of campaigns and recalls, ensuring compliance and timely closure.
• Escalate field-level concerns to the OEM with comprehensive data, repair history, and impact analysis.
• Ensure compliance with Ministry of Commerce and Investment (MoCI), Saudi Standards, Metrology and Quality Organization (SASO), and other regulatory requirements for vehicle technical operations and warranty.
• Maintain documentation and ensure audit readiness for OEM, regulatory, and internal audits.
• Resolve escalated customer technical complaints, focusing on first-time-right resolutions and customer retention.
• Partner with Customer Relations and Service departments to reduce repeat repairs and improve fix-right-first-time KPIs.
• Direct the technical training agenda in coordination with the OEM and the Aftersales training function.
• Develop the technical career path for diagnostic technicians, master technicians, and EV specialists.
• Deliver monthly performance reviews for Technical & Warranty functions, analyzing top failures, cost trends, and recovery performance.
• Build and maintain dashboards to track warranty KPIs, technical escalations, and field action closure rates.

Qualifications and Requirements

• Bachelor's degree in Mechanical, Automotive, or Electrical Engineering. EV-related certifications are strongly preferred.
• 12 to 20 years of experience in automotive Technical and Warranty functions, with proven exposure to HQ-level leadership.
• Direct experience managing warranty operations with an OEM principal, including claim administration and recovery processes.
• Strong familiarity with KSA regulatory and Ministry technical requirements.
• Prior experience with EV brands or Chinese OEM technical environments is a strong advantage.
• GCC market experience is preferred.

Required Skills

• Deep technical and diagnostic capability across modern automotive platforms, with strong EV/high-voltage exposure.
• Proven warranty governance experience, including OEM claim management and cost recovery.
• Strong knowledge of KSA Ministry requirements (MoCI, SASO) and regional regulatory frameworks.
• Customer-centric mindset balanced with commercial discipline.
• Strong analytical, reporting, and presentation skills.
• Effective stakeholder management with OEM HQ, dealer networks, and regulators.
• Leadership of technical teams across a multi-site network.

Location and Work Type

This full-time role is based in Riyadh, Saudi Arabia.